Case Study
“Meanwhile, we can answer 37% of all responses [...] using AI”
“Meanwhile, we can answer 37% of all responses [...] using AI”
“Meanwhile, we can answer 37% of all responses [...] using AI”
37%
Automated answers
338%
37%
Automated answers
338%
37%
Automated answers
338%
1,8 Days
Average response time
218%
1,8 Days
Average response time
218%
1,8 Days
Average response time
218%
59 seconds
Response Generation
5%
59 seconds
Response Generation
5%
59 seconds
Response Generation
5%
Challenge: Complaints & Manual Processes
Naturbummler receives many complaints that had to be processed entirely manually until now. These processes were not only time-consuming but also required high precision to ensure customer satisfaction.
Our AI chatbot vennie is specifically designed to analyze the intent of customer inquiries and relieve the support team accordingly. Vennie assumes the following tasks:
Preparation of Tickets: For complaints, vennie automatically prepares all relevant information such as order numbers, customer names, and request details. The support agent then only needs to suggest a solution.
Automatic Response to Information Inquiries: 37% of all support requests are directly answered by vennie - without employee intervention.
The Solution with Vennie
Thanks to vennie, Naturbummler can:
Save Time: The support team only needs to focus on final solutions instead of manually handling every detail.
Reduce Costs: With automated processing and a 37% direct response rate, valuable resources have been saved.
Increase Customer Satisfaction: Faster responses and pre-prepared solutions have improved the response time and quality of support.
Conclusion:
With vennie, Naturbummler was not only able to optimize their support processes but also redirect their employees' focus to more important topics.
A clear win-win situation – for the company and the customers.
Challenge: Complaints & Manual Processes
Naturbummler receives many complaints that had to be processed entirely manually until now. These processes were not only time-consuming but also required high precision to ensure customer satisfaction.
Our AI chatbot vennie is specifically designed to analyze the intent of customer inquiries and relieve the support team accordingly. Vennie assumes the following tasks:
Preparation of Tickets: For complaints, vennie automatically prepares all relevant information such as order numbers, customer names, and request details. The support agent then only needs to suggest a solution.
Automatic Response to Information Inquiries: 37% of all support requests are directly answered by vennie - without employee intervention.
The Solution with Vennie
Thanks to vennie, Naturbummler can:
Save Time: The support team only needs to focus on final solutions instead of manually handling every detail.
Reduce Costs: With automated processing and a 37% direct response rate, valuable resources have been saved.
Increase Customer Satisfaction: Faster responses and pre-prepared solutions have improved the response time and quality of support.
Conclusion:
With vennie, Naturbummler was not only able to optimize their support processes but also redirect their employees' focus to more important topics.
A clear win-win situation – for the company and the customers.
Challenge: Complaints & Manual Processes
Naturbummler receives many complaints that had to be processed entirely manually until now. These processes were not only time-consuming but also required high precision to ensure customer satisfaction.
Our AI chatbot vennie is specifically designed to analyze the intent of customer inquiries and relieve the support team accordingly. Vennie assumes the following tasks:
Preparation of Tickets: For complaints, vennie automatically prepares all relevant information such as order numbers, customer names, and request details. The support agent then only needs to suggest a solution.
Automatic Response to Information Inquiries: 37% of all support requests are directly answered by vennie - without employee intervention.
The Solution with Vennie
Thanks to vennie, Naturbummler can:
Save Time: The support team only needs to focus on final solutions instead of manually handling every detail.
Reduce Costs: With automated processing and a 37% direct response rate, valuable resources have been saved.
Increase Customer Satisfaction: Faster responses and pre-prepared solutions have improved the response time and quality of support.
Conclusion:
With vennie, Naturbummler was not only able to optimize their support processes but also redirect their employees' focus to more important topics.
A clear win-win situation – for the company and the customers.
Demo Responses
Demo Responses
Demo Responses
Customer Support that works
Customer Support that works
Tracking
Hey [Name], I'm happy to let you know that the two camping chairs are already on their way to you. Here are the tracking details: DHL - [TrackingNumber] - As for the camping table, I can tell you that unfortunately it hasn't been shipped yet. The table will probably be available from the end of February. We will contact you as soon as it's on its way. Feel free to reach out if you have any further questions.
Tracking
Hey [Name], I'm happy to let you know that the two camping chairs are already on their way to you. Here are the tracking details: DHL - [TrackingNumber] - As for the camping table, I can tell you that unfortunately it hasn't been shipped yet. The table will probably be available from the end of February. We will contact you as soon as it's on its way. Feel free to reach out if you have any further questions.
Tracking
Hey [Name], I'm happy to let you know that the two camping chairs are already on their way to you. Here are the tracking details: DHL - [TrackingNumber] - As for the camping table, I can tell you that unfortunately it hasn't been shipped yet. The table will probably be available from the end of February. We will contact you as soon as it's on its way. Feel free to reach out if you have any further questions.
Return request
Hey [Name], if you have submitted a return request but haven't received an email with the return label, it might be that the request is still being reviewed. Typically, we check all details after you submit the return request and approve the return. Once this is done, you should receive the return label at your provided email address. Please also check your spam folder in case the email ended up there. If you have any further questions, we are always here for you.
Return request
Hey [Name], if you have submitted a return request but haven't received an email with the return label, it might be that the request is still being reviewed. Typically, we check all details after you submit the return request and approve the return. Once this is done, you should receive the return label at your provided email address. Please also check your spam folder in case the email ended up there. If you have any further questions, we are always here for you.
Return request
Hey [Name], if you have submitted a return request but haven't received an email with the return label, it might be that the request is still being reviewed. Typically, we check all details after you submit the return request and approve the return. Once this is done, you should receive the return label at your provided email address. Please also check your spam folder in case the email ended up there. If you have any further questions, we are always here for you.
More Details
Hey [Name], thank you for your message and the pictures. I’m really sorry to hear you’re having trouble with your tent. In order to assist you best, I need the order number. Could you please check the order number again? If you don't have it handy, please provide us with the full name and the email you used when placing the order. This will help us locate your order in the system and resolve your issue quickly. Thank you for your assistance and understanding.
More Details
Hey [Name], thank you for your message and the pictures. I’m really sorry to hear you’re having trouble with your tent. In order to assist you best, I need the order number. Could you please check the order number again? If you don't have it handy, please provide us with the full name and the email you used when placing the order. This will help us locate your order in the system and resolve your issue quickly. Thank you for your assistance and understanding.
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