Automate 70% of your
eCom customer support.
vennie is the European AI chatbot for growing e-commerce businesses.
Classical customer support is expensive, slow, and inconsistent.
Many e-commerce teams are struggling with rising costs, long response times, and countless recurring inquiries. Employees are overwhelmed, customers are waiting, and the experience is suffering.
One solution - countless applications and successes that speak for themselves
Whether online shop, international brand, or growing start-up: vennie adapts to your business model and reliably automates the most common support cases, making support faster, more efficient, and cheaper.
"We can reliably answer 50% of all emails – even quite personalized ones – using AI. This has significantly reduced manual work and saved us a lot in costs."

Lukas C. Rehse
Managing Director

"With vennie, we can finally automate many processes that previously had to be done manually, and do so with a quality that perfectly aligns with our brand communication."

Filomena Barth
Managing Director


Discover current and upcoming integrations - all centrally in vennie.
Connect your systems – Shopify, Zendesk, DHL, 8Returns, JTL, Notion and more.
All integrations work seamlessly together and perform human-like actions such as order processing, address changes, returns, replacements, refunds, or tracking directly in the ticketing system.
Full transparency at every step, maximum efficiency, and less manual work. Hosted in Germany, compliant with GDPR and the EU Data Act.
Architecture that thinks along with maximum security
Behind vennie lies a modular, scalable AI architecture, developed for e-commerce shops with high request volumes and the highest security requirements. Our system combines Natural Language Understanding (NLU), automated context management, and adaptive learning to process every interaction precisely, efficiently, and securely. All data flows are encrypted in transit and compliant with GDPR.
Control & Safety
Switch between suggestion mode or full automation. Human oversight keeps critical decisions in check.

Privacy by Design
vennie is hosted in European data centers, fully GDPR-compliant, and audit-ready.
Continuous Learning Layer
Improves automatically by learning from every customer request.
Hybrid AI Engine
vennie blends advanced LLMs with rule-based workflows to deliver accurate answers at scale.

Automated Operations Hub
We will automate your processes very quickly - 60% of process automation.

Backend Access
vennie directly integrates with systems like DHL Tracking API and 8Returns to fetch data and execute actions such as returns, cancellations, or address updates.
Frequently asked questions about vennie.
How does vennie automate customer support?
vennie reviews incoming requests and responds to frequently asked questions automatically. With access to systems like Shopify, it can fully resolve tickets, automating up to 70% of inquiries without your team stepping in.
How long does it take for Vennie to be fully operational?
vennie generally needs 1–3 months to fully understand your setup and automate up to 70% of requests. The bot continues learning with each new inquiry, improving continuously.
Is vennie GDPR-compliant and secure?
Yes. vennie is built in Europe, fully GDPR-compliant, and designed with Privacy by Design. Data is securely hosted in European data centers.
How does Vennie handle complex requests?
vennie automatically escalates inquiries that are too detailed or need personal support to your team. Customers always get the help they need, and your team can focus on high-impact cases. All data is processed securely and anonymized to meet the highest privacy standards. vennie starts cautiously, and over time, you can gradually delegate more control to the bot.
Which tools can vennie integrate with?
vennie integrates seamlessly with Shopify, Zendesk, Gorgias, and other popular e-commerce and support systems.
Does Vennie support multiple languages?
Yes. vennie is multilingual and automatically detects the language of the inquiry. This enables real 24/7 support – also for international shops.
How does vennie help during peak times or sales events (e.g., Black Friday)?
vennie responds instantly and automatically scales with your incoming request volume. This ensures no customer inquiry is overlooked or delayed – even during Black Friday, product launches, or other high-traffic periods.
How can I monitor the automation without losing control?
The analytics dashboard lets you track which tickets vennie has automated and the resulting efficiency gains, providing full transparency and control over the bot. vennie works with your team, not instead of it – you decide which topics it can handle and which should be routed to your staff.
How does vennie compare to traditional chatbots?
Unlike standard chatbots that rely on predefined scripts, vennie understands the context of each request. This allows it to deliver accurate, human-like responses, as it continuously learns from past tickets to improve over time.
How reliable is vennie?
Thanks to its serverless architecture with a fallback system, vennie stays online even under heavy load, ensuring maximum uptime.





























