Automate 70% of your

eCom customer support.

vennie is the European AI chatbot for growing e-commerce businesses.

Shopify customisations automated

Shopify customisations automated

Directly in the ticket system

Directly in the ticket system

German - strongest language

German - strongest language

All important integrations

All important integrations

Nahaufnahme eines freundlichen Kunden als Beispiel für erfolgreiche User-Interaktion mit einem Chatbot.

Adam One

adam01@gmail.com

Where is my order?

Example requests

Where is my order?

How can I return something?

Can you change my address?

I can't find my order number anymore?

My product arrived defective, here are some pictures!

Checking order in Shopify

#39635

Nahaufnahme eines freundlichen Kunden als Beispiel für erfolgreiche User-Interaktion mit einem Chatbot.

Adam One

adam01@gmail.com

Where is my order?

Example requests

Where is my order?

How can I return something?

Can you change my address?

I can't find my order number anymore?

My product arrived defective, here are some pictures!

Checking order in Shopify

#39635

The go-to solution for scaling D2C brands

The go-to solution for scaling D2C brands

The go-to solution for scaling D2C brands

Classical customer support is expensive, slow, and inconsistent.

Many e-commerce teams are struggling with rising costs, long response times, and countless recurring inquiries. Employees are overwhelmed, customers are waiting, and the experience is suffering.

Before

Long response times

Customers are left waiting for days, especially during peak times.

NEED RESPONSE

Waiting for response

Nadia

Customer 1

2 days ago

Hey, I need help regarding my recent order…

Waiting for response

Linda

Customer 2

3 days ago

Hey, I need help regarding my recent order…

After

Long response times

Customers are left waiting for days, especially during peak times.

NEED RESPONSE

Answered

Nadia

Customer 1

30 mins ago

Hey, I need your help with building my Shopify...

Answered

Linda

Customer 2

42 mins ago

Hey, I need your help with building my Shopify...

Before

Long response times

Customers are left waiting for days, especially during peak times.

NEED RESPONSE

Waiting for response

Nadia

Customer 1

2 days ago

Hey, I need help regarding my recent order…

Waiting for response

Linda

Customer 2

3 days ago

Hey, I need help regarding my recent order…

After

Long response times

Customers are left waiting for days, especially during peak times.

NEED RESPONSE

Answered

Nadia

Customer 1

30 mins ago

Hey, I need your help with building my Shopify...

Answered

Linda

Customer 2

42 mins ago

Hey, I need your help with building my Shopify...

Before

Long response times

Customers are left waiting for days, especially during peak times.

NEED RESPONSE

Waiting for response

Nadia

Customer 1

2 days ago

Hey, I need help regarding my recent order…

Waiting for response

Linda

Customer 2

3 days ago

Hey, I need help regarding my recent order…

After

Long response times

Customers are left waiting for days, especially during peak times.

NEED RESPONSE

Answered

Nadia

Customer 1

30 mins ago

Hey, I need your help with building my Shopify...

Answered

Linda

Customer 2

42 mins ago

Hey, I need your help with building my Shopify...

Before

High support costs

Large support teams drive up staffing costs

Est. cost per month

180.817€

Est. cost per month

42.650€

with

Vennie Tech

111.437€

cut up to 50%

After

High support costs

Large support teams drive up staffing costs

with

vennie

111.437€

cut up to 50%

Before

High support costs

Large support teams drive up staffing costs

Est. cost per month

180.817€

Est. cost per month

42.650€

with

Vennie Tech

111.437€

cut up to 50%

After

High support costs

Large support teams drive up staffing costs

with

vennie

111.437€

cut up to 50%

Before

Recurring questions

Your team answers the same FAQs over and over.

Alexis

How do I reset my password?

Augustian

Where can I track my order?

James

How long does shipping take?

After

Recurring questions

Let vennie take care of repetitive tasks so your team can focus on complex cases.

v

vennie

AI Chatbot

Hey, Thanks for reaching us!

v

vennie

AI Chatbot

Hey, Thanks for reaching us!

v

vennie

AI Chatbot

Hey, Thanks for reaching us!

Before

Recurring questions

Your team answers the same FAQs over and over.

Alexis

How do I reset my password?

Augustian

Where can I track my order?

James

How long does shipping take?

After

Recurring questions

Let vennie take care of repetitive tasks so your team can focus on complex cases.

v

vennie

AI Chatbot

Hey, Thanks for reaching us!

v

vennie

AI Chatbot

Hey, Thanks for reaching us!

v

vennie

AI Chatbot

Hey, Thanks for reaching us!

Before

Recurring questions

Your team answers the same FAQs over and over.

Alexis

How do I reset my password?

Augustian

Where can I track my order?

James

How long does shipping take?

After

Recurring questions

Let vennie take care of repetitive tasks so your team can focus on complex cases.

v

vennie

AI Chatbot

Hey, Thanks for reaching us!

v

vennie

AI Chatbot

Hey, Thanks for reaching us!

v

vennie

AI Chatbot

Hey, Thanks for reaching us!

Before

Inconsistent service quality

Answers vary by agent.

Checking the current status of a client’s order

I have this problem, what service do you offer?

I have this problem, what service do you offer?

Jullia

Hi, Can you check my order status?

Sam

Support agent

Hi, sorry for late reply, what is your order number?

After

Inconsistent service quality

vennie handles up to 70% of support requests automatically – no human intervention needed.

I have a problem, please help!

I have this problem, what service do you offer?

I have this problem, what service do you offer?

vennie

AI Chatbot

Hey, we have already sent you a return label

vennie

AI Chatbot

Hey, we’ve sent you a return label already

vennie

AI Chatbot

Hey, you should have received a return label

vennie

AI Chatbot

Hey, a return label should be on its way

vennie

AI Chatbot

Hey, you should have received a return label

vennie

AI Chatbot

Hey, we’ve sent you a return label already

Before

Inconsistent service quality

Answers vary by agent.

Checking the current status of a client’s order

I have this problem, what service do you offer?

I have this problem, what service do you offer?

Jullia

Hi, Can you check my order status?

Sam

Support agent

Hi, sorry for late reply, what is your order number?

After

Inconsistent service quality

vennie handles up to 70% of support requests automatically – no human intervention needed.

I have a problem, please help!

I have this problem, what service do you offer?

I have this problem, what service do you offer?

vennie

AI Chatbot

Hey, we have already sent you a return label

vennie

AI Chatbot

Hey, we’ve sent you a return label already

vennie

AI Chatbot

Hey, you should have received a return label

vennie

AI Chatbot

Hey, a return label should be on its way

vennie

AI Chatbot

Hey, you should have received a return label

vennie

AI Chatbot

Hey, we’ve sent you a return label already

Before

Inconsistent service quality

Answers vary by agent.

Checking the current status of a client’s order

I have this problem, what service do you offer?

I have this problem, what service do you offer?

Jullia

Hi, Can you check my order status?

Sam

Support agent

Hi, sorry for late reply, what is your order number?

After

Inconsistent service quality

vennie handles up to 70% of support requests automatically – no human intervention needed.

I have a problem, please help!

I have this problem, what service do you offer?

I have this problem, what service do you offer?

vennie

AI Chatbot

Hey, we have already sent you a return label

vennie

AI Chatbot

Hey, we’ve sent you a return label already

vennie

AI Chatbot

Hey, you should have received a return label

vennie

AI Chatbot

Hey, a return label should be on its way

vennie

AI Chatbot

Hey, you should have received a return label

vennie

AI Chatbot

Hey, we’ve sent you a return label already

Before

Seasonal surges

Support can’t keep up during peak times, leaving customers waiting.

Linda

Customer 1

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Harry

Customer 2

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

John

Customer 3

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Marry

Customer 4

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Edo

Customer 5

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Dimas

Customer 6

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Rafie

Customer 7

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Thomas

Customer 8

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Dinda

Customer 9

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

After

Seasonal surges

No matter how busy it gets, vennie ensures fast responses and keeps your team stress-free.

Linda

Customer 1

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Harry

Customer 2

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

John

Customer 3

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Marry

Customer 4

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Edo

Customer 5

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Dimas

Customer 6

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Rafie

Customer 7

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Thomas

Customer 8

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Dinda

Customer 9

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Before

Seasonal surges

Support can’t keep up during peak times, leaving customers waiting.

Linda

Customer 1

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Harry

Customer 2

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

John

Customer 3

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Marry

Customer 4

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Edo

Customer 5

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Dimas

Customer 6

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Rafie

Customer 7

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Thomas

Customer 8

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Dinda

Customer 9

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

After

Seasonal surges

No matter how busy it gets, vennie ensures fast responses and keeps your team stress-free.

Linda

Customer 1

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Harry

Customer 2

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

John

Customer 3

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Marry

Customer 4

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Edo

Customer 5

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Dimas

Customer 6

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Rafie

Customer 7

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Thomas

Customer 8

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Dinda

Customer 9

Today

Hey, how long does shipping still take?

Need reply

Replied

Powered by

Customer support that works

Care in the background - effortlessly for your customers

  • Hello! Products can be returned or exchanged within 14 days of delivery through our returns portal.

    Maria

    Replied

    Powered by

    v

  • Awesome! Please let me know if you have any other questions 👋🏼

    Alex

    Replied

    Powered by

    v

  • Hello Julia, please share a picture of the damaged bracelet. We’ll get this sorted out for you as soon as we can.

    Ottilie

    Replied

    Powered by

    v

  • To help us resolve this quickly, please share your order number.

    Renate

    Replied

    Powered by

    v

  • Orders usually ship in 2–3 days. Since your order was placed yesterday, it may take a little extra time.

    Maike

    Replied

    Powered by

    v

  • We’ll ship the item in your size. Feel free to reach out if you have any other questions! 😄

    Mike

    Replied

    Powered by

    v

  • Hi! We’ve just shipped your replacement item - hope you enjoy it!

    Leonie

    Replied

    Powered by

    v

  • Thank you for your order! As this is a custom-made item, production takes approximately 5–7 business days. You’ll receive an email with your tracking number as soon as your package is shipped.

    Anneliese

    Replied

    Powered by

    v

  • Hi there! Your discount code SUMMER20 has expired, but don’t worry - we’ve got you covered. Here’s a new 15% off code just for you: THANKS15, valid until the end of the month.

    Linda

    Replied

    Powered by

    v

  • We’re very sorry you received the wrong size! Please simply return the product - we’ll of course cover the return shipping costs. We’ll send you the correct item as quickly as possible.

    Brunhilde

    Replied

    Powered by

    v

  • Hello! Products can be returned or exchanged within 14 days of delivery through our returns portal.

    Maria

    Replied

    Powered by

    v

  • Awesome! Please let me know if you have any other questions 👋🏼

    Alex

    Replied

    Powered by

    v

  • Hello Julia, please share a picture of the damaged bracelet. We’ll get this sorted out for you as soon as we can.

    Ottilie

    Replied

    Powered by

    v

  • To help us resolve this quickly, please share your order number.

    Renate

    Replied

    Powered by

    v

  • Orders usually ship in 2–3 days. Since your order was placed yesterday, it may take a little extra time.

    Maike

    Replied

    Powered by

    v

  • We’ll ship the item in your size. Feel free to reach out if you have any other questions! 😄

    Mike

    Replied

    Powered by

    v

  • Hi! We’ve just shipped your replacement item - hope you enjoy it!

    Leonie

    Replied

    Powered by

    v

  • Thank you for your order! As this is a custom-made item, production takes approximately 5–7 business days. You’ll receive an email with your tracking number as soon as your package is shipped.

    Anneliese

    Replied

    Powered by

    v

  • Hi there! Your discount code SUMMER20 has expired, but don’t worry - we’ve got you covered. Here’s a new 15% off code just for you: THANKS15, valid until the end of the month.

    Linda

    Replied

    Powered by

    v

  • We’re very sorry you received the wrong size! Please simply return the product - we’ll of course cover the return shipping costs. We’ll send you the correct item as quickly as possible.

    Brunhilde

    Replied

    Powered by

    v

  • Hello! Products can be returned or exchanged within 14 days of delivery through our returns portal.

    Maria

    Replied

    Powered by

    v

  • Awesome! Please let me know if you have any other questions 👋🏼

    Alex

    Replied

    Powered by

    v

  • Hello Julia, please share a picture of the damaged bracelet. We’ll get this sorted out for you as soon as we can.

    Ottilie

    Replied

    Powered by

    v

  • To help us resolve this quickly, please share your order number.

    Renate

    Replied

    Powered by

    v

  • Orders usually ship in 2–3 days. Since your order was placed yesterday, it may take a little extra time.

    Maike

    Replied

    Powered by

    v

  • We’ll ship the item in your size. Feel free to reach out if you have any other questions! 😄

    Mike

    Replied

    Powered by

    v

  • Hi! We’ve just shipped your replacement item - hope you enjoy it!

    Leonie

    Replied

    Powered by

    v

  • Thank you for your order! As this is a custom-made item, production takes approximately 5–7 business days. You’ll receive an email with your tracking number as soon as your package is shipped.

    Anneliese

    Replied

    Powered by

    v

  • Hi there! Your discount code SUMMER20 has expired, but don’t worry - we’ve got you covered. Here’s a new 15% off code just for you: THANKS15, valid until the end of the month.

    Linda

    Replied

    Powered by

    v

  • We’re very sorry you received the wrong size! Please simply return the product - we’ll of course cover the return shipping costs. We’ll send you the correct item as quickly as possible.

    Brunhilde

    Replied

    Powered by

    v

Customer support that works

Care in the background - effortlessly for your customers

  • Hello! Products can be returned or exchanged within 14 days of delivery through our returns portal.

    Maria

    Replied

    Powered by

    v

  • Awesome! Please let me know if you have any other questions 👋🏼

    Alex

    Replied

    Powered by

    v

  • Hello Julia, please share a picture of the damaged bracelet. We’ll get this sorted out for you as soon as we can.

    Ottilie

    Replied

    Powered by

    v

  • To help us resolve this quickly, please share your order number.

    Renate

    Replied

    Powered by

    v

  • Orders usually ship in 2–3 days. Since your order was placed yesterday, it may take a little extra time.

    Maike

    Replied

    Powered by

    v

  • We’ll ship the item in your size. Feel free to reach out if you have any other questions! 😄

    Mike

    Replied

    Powered by

    v

  • Hi! We’ve just shipped your replacement item - hope you enjoy it!

    Leonie

    Replied

    Powered by

    v

  • Thank you for your order! As this is a custom-made item, production takes approximately 5–7 business days. You’ll receive an email with your tracking number as soon as your package is shipped.

    Anneliese

    Replied

    Powered by

    v

  • Hi there! Your discount code SUMMER20 has expired, but don’t worry - we’ve got you covered. Here’s a new 15% off code just for you: THANKS15, valid until the end of the month.

    Linda

    Replied

    Powered by

    v

  • We’re very sorry you received the wrong size! Please simply return the product - we’ll of course cover the return shipping costs. We’ll send you the correct item as quickly as possible.

    Brunhilde

    Replied

    Powered by

    v

  • Hello! Products can be returned or exchanged within 14 days of delivery through our returns portal.

    Maria

    Replied

    Powered by

    v

  • Awesome! Please let me know if you have any other questions 👋🏼

    Alex

    Replied

    Powered by

    v

  • Hello Julia, please share a picture of the damaged bracelet. We’ll get this sorted out for you as soon as we can.

    Ottilie

    Replied

    Powered by

    v

  • To help us resolve this quickly, please share your order number.

    Renate

    Replied

    Powered by

    v

  • Orders usually ship in 2–3 days. Since your order was placed yesterday, it may take a little extra time.

    Maike

    Replied

    Powered by

    v

  • We’ll ship the item in your size. Feel free to reach out if you have any other questions! 😄

    Mike

    Replied

    Powered by

    v

  • Hi! We’ve just shipped your replacement item - hope you enjoy it!

    Leonie

    Replied

    Powered by

    v

  • Thank you for your order! As this is a custom-made item, production takes approximately 5–7 business days. You’ll receive an email with your tracking number as soon as your package is shipped.

    Anneliese

    Replied

    Powered by

    v

  • Hi there! Your discount code SUMMER20 has expired, but don’t worry - we’ve got you covered. Here’s a new 15% off code just for you: THANKS15, valid until the end of the month.

    Linda

    Replied

    Powered by

    v

  • We’re very sorry you received the wrong size! Please simply return the product - we’ll of course cover the return shipping costs. We’ll send you the correct item as quickly as possible.

    Brunhilde

    Replied

    Powered by

    v

  • Hello! Products can be returned or exchanged within 14 days of delivery through our returns portal.

    Maria

    Replied

    Powered by

    v

  • Awesome! Please let me know if you have any other questions 👋🏼

    Alex

    Replied

    Powered by

    v

  • Hello Julia, please share a picture of the damaged bracelet. We’ll get this sorted out for you as soon as we can.

    Ottilie

    Replied

    Powered by

    v

  • To help us resolve this quickly, please share your order number.

    Renate

    Replied

    Powered by

    v

  • Orders usually ship in 2–3 days. Since your order was placed yesterday, it may take a little extra time.

    Maike

    Replied

    Powered by

    v

  • We’ll ship the item in your size. Feel free to reach out if you have any other questions! 😄

    Mike

    Replied

    Powered by

    v

  • Hi! We’ve just shipped your replacement item - hope you enjoy it!

    Leonie

    Replied

    Powered by

    v

  • Thank you for your order! As this is a custom-made item, production takes approximately 5–7 business days. You’ll receive an email with your tracking number as soon as your package is shipped.

    Anneliese

    Replied

    Powered by

    v

  • Hi there! Your discount code SUMMER20 has expired, but don’t worry - we’ve got you covered. Here’s a new 15% off code just for you: THANKS15, valid until the end of the month.

    Linda

    Replied

    Powered by

    v

  • We’re very sorry you received the wrong size! Please simply return the product - we’ll of course cover the return shipping costs. We’ll send you the correct item as quickly as possible.

    Brunhilde

    Replied

    Powered by

    v

One solution - countless applications and successes that speak for themselves

Whether online shop, international brand, or growing start-up: vennie adapts to your business model and reliably automates the most common support cases, making support faster, more efficient, and cheaper.

Case Study von Naturbummler: Wie der Vennie KI-Chatbot den Support für Online-Shops schneller und kostengünstiger macht."
Case Study von Naturbummler: Wie der Vennie KI-Chatbot den Support für Online-Shops schneller und kostengünstiger macht."

"We can reliably answer 50% of all emails – even quite personalized ones – using AI. This has significantly reduced manual work and saved us a lot in costs."

Lukas Rehse Naturbummler CEO

Lukas C. Rehse

Managing Director

Bitterliebe nutzt vennie für den Kundensupport: Schnelle Antworten und weniger Arbeit für das Service-Team dank KI.

"With vennie, we can finally automate many processes that previously had to be done manually, and do so with a quality that perfectly aligns with our brand communication."

Filomena Barth - Head of CX Bitterliebe

Filomena Barth

Managing Director

Discover current and upcoming integrations - all centrally in vennie.

Connect your systems – Shopify, Zendesk, DHL, 8Returns, JTL, Notion and more.

All integrations work seamlessly together and perform human-like actions such as order processing, address changes, returns, replacements, refunds, or tracking directly in the ticketing system.

Full transparency at every step, maximum efficiency, and less manual work. Hosted in Germany, compliant with GDPR and the EU Data Act.

Architecture that thinks along with maximum security

Behind vennie lies a modular, scalable AI architecture, developed for e-commerce shops with high request volumes and the highest security requirements. Our system combines Natural Language Understanding (NLU), automated context management, and adaptive learning to process every interaction precisely, efficiently, and securely. All data flows are encrypted in transit and compliant with GDPR.

Control & Safety

Switch between suggestion mode or full automation. Human oversight keeps critical decisions in check.

Privacy by Design

vennie is hosted in European data centers, fully GDPR-compliant, and audit-ready.

Faster response times

Faster response times

Faster response times

Faster response times

Continuous Learning Layer

Improves automatically by learning from every customer request.

Faster response times

Faster response times

Faster response times

Faster response times

Hybrid AI Engine

vennie blends advanced LLMs with rule-based workflows to deliver accurate answers at scale.

Automated Operations Hub

We will automate your processes very quickly - 60% of process automation.

Backend Access

vennie directly integrates with systems like DHL Tracking API and 8Returns to fetch data and execute actions such as returns, cancellations, or address updates.

Automation worth investing in.

Whether you’re a start-up or enterprise, vennie grows with you.

Explore all pricing plans and features in detail.

Automation worth investing in.

Whether you’re a start-up or enterprise, vennie grows with you.

Explore all pricing plans and features in detail.

Automation worth investing in.

Whether you’re a start-up or enterprise, vennie grows with you.

Explore all pricing plans and features in detail.

Frequently asked questions about vennie.

How does vennie automate customer support?

vennie reviews incoming requests and responds to frequently asked questions automatically. With access to systems like Shopify, it can fully resolve tickets, automating up to 70% of inquiries without your team stepping in.

How long does it take for Vennie to be fully operational?

vennie generally needs 1–3 months to fully understand your setup and automate up to 70% of requests. The bot continues learning with each new inquiry, improving continuously.

Is vennie GDPR-compliant and secure?

Yes. vennie is built in Europe, fully GDPR-compliant, and designed with Privacy by Design. Data is securely hosted in European data centers.

How does Vennie handle complex requests?

vennie automatically escalates inquiries that are too detailed or need personal support to your team. Customers always get the help they need, and your team can focus on high-impact cases. All data is processed securely and anonymized to meet the highest privacy standards. vennie starts cautiously, and over time, you can gradually delegate more control to the bot.

Which tools can vennie integrate with?

vennie integrates seamlessly with Shopify, Zendesk, Gorgias, and other popular e-commerce and support systems.

Does Vennie support multiple languages?

Yes. vennie is multilingual and automatically detects the language of the inquiry. This enables real 24/7 support – also for international shops.

How does vennie help during peak times or sales events (e.g., Black Friday)?

vennie responds instantly and automatically scales with your incoming request volume. This ensures no customer inquiry is overlooked or delayed – even during Black Friday, product launches, or other high-traffic periods.

How can I monitor the automation without losing control?

The analytics dashboard lets you track which tickets vennie has automated and the resulting efficiency gains, providing full transparency and control over the bot. vennie works with your team, not instead of it – you decide which topics it can handle and which should be routed to your staff.

How does vennie compare to traditional chatbots?

Unlike standard chatbots that rely on predefined scripts, vennie understands the context of each request. This allows it to deliver accurate, human-like responses, as it continuously learns from past tickets to improve over time.

How reliable is vennie?

Thanks to its serverless architecture with a fallback system, vennie stays online even under heavy load, ensuring maximum uptime.

vennie

vennie: Europe’s AI chatbot for e-commerce growth.

Made in Germany

Based in Heidelberg

GDPR-compliant

Hosted in Germany

Offizielle Bescheinigung für Forschung und Entwicklung: vennie ist als zukunftsweisende Technologie für wachsende E-commerce Unternehmen zertifiziert.

certified by BSZF

Backed by the German government

vennie

vennie: Europe’s AI chatbot for e-commerce growth.

Made in Germany

Based in Heidelberg

GDPR-compliant

Hosted in Germany

Offizielle Bescheinigung für Forschung und Entwicklung: vennie ist als zukunftsweisende Technologie für wachsende E-commerce Unternehmen zertifiziert.

certified by BSZF

Backed by the German government

vennie

vennie: Europe’s AI chatbot for e-commerce growth.

Made in Germany

Based in Heidelberg

GDPR-compliant

Hosted in Germany

Offizielle Bescheinigung für Forschung und Entwicklung: vennie ist als zukunftsweisende Technologie für wachsende E-commerce Unternehmen zertifiziert.

certified by BSZF

Backed by the German government